FREQUENTLY ASKED QUESTIONS
GENERAL
- Where are you located?
Monarch Rooftop is located on 71 W 35th Street, between 5th and 6th Avenue, closer to 6th Avenue.
- What floor is the rooftop located?
Monarch Rooftop has its own designated elevator, which will take you straight up to the Penthouse 18th Floor.
-What available transportation is nearby?
The nearest subway is N, Q, R, B, D, F, M. We are walking distance from New York Penn Station, Port Authority, and Grand Central.
- Is there parking nearby?
We do not offer our own or Valet Parking. However, there are several parking garages in the area. Below are three that are nearby:
MHM Parking Corporation 74 W 35th Street
Pace Parking LLC 67 W 36th Street
AZ Parking 35 W 33rd Street
-Do you require proof of vaccination and/or masks?
With the current NYC and NYS directive, all COVID-19 restrictions have been lifted. Therefore, proof of vaccination and masks are no longer required.
- What are your office hours?
Our office hours are limited at this time. Due to high demand, we strongly recommend utilizing our website to make reservations, submit event inquires, and find additional information regarding our policies and procedures. We will do our best to get back to you in a timely manner.
- What is your dress code?
We kindly ask our guests to abide by our upscale & trendy dress code; The following items are not permitted:
- True Athletic wear, including tank tops, T-shirts, sneakers
- Beachwear (including flip flops)
- Baseball caps
- Large bags, backpacks, and luggage
As a rule of thumb, we accept business casual wear during the week and trendy, more upscale dress attire on the weekends starting at 8PM.
Final admittance to the venue is at the discretion of the door host and management.
- What type of music do you play?
Monarch Rooftop plays open-format, contemporary top 40’s music.
- Are there any age restrictions? What forms of ID do you accept?
Monarch is a strictly 21+ establishment. We require a physical valid government issued ID or passport to be presented upon arrival. No photo copies, paper print outs or photos will be accepted.
- What forms of payment do you accept?
We accept Amex, Visa, Mastercard, Discover, as well as cash payments.
- Do you have a happy hour?
Our happy hour specials are on Mondays 2-5PM. Any pop-up specials are posted on our Instagram @monarchnyc the day of.
- Do you serve any food?
Yes, our rooftop offers a selection of tapas style plates and shareable items with a menu changing based on seasonal ingredients. We are a rooftop lounge and bar — not a full restaurant. Our venue is perfect for cocktails and light fare. We provide full dinner options for private and semi-private events.
- How late is the kitchen open?
Our kitchen is open until 11PM Sunday-Thursday and until 10PM Friday & Saturday.
- Can I bring my backpack or luggage?
We do not permit large backpacks, suitcases, or luggage. Please make prior arrangements to store your belongings before entering our venue.
- Do you have a coat check?
We offer coat check during select events, but not as an ongoing service. During the weekends on colder months, we may have a mandatory coat check.
- Is the rooftop heated?
We have an indoor, heated Skylight Lounge and an outdoor open air rooftop deck. From October until May, we enclose a portion of the outdoor space called the Royal Terrace, which remains fully heated for the season.
- Are you open if it rains?
Our rooftop is weatherized so we are open rain or shine. We are open all year round; 365 days a year.
RESERVATIONS
- Do I need a reservation to come in?
No. Reservations are not required, but highly recommended. If you do not see availability online, we most likely do not have the availability. You may submit an inquiry, but nothing is confirmed without a confirmation. For parties larger than 20, please submit an inquiry to book ahead.
- Do you accept walk-ins?
Absolutely. We accept walk-ins on a first come, first serve basis. Please check with the host upon arrival for availability for a table.
- What does a reservation include?
A reservation guarantees a home base style table with a mix of seating and standing room. You may order food and drinks directly through your designated server. All table reservations will receive 1 check and we accept up to three forms of payment and/or cash.
- How long are your reservations for?
Our Monarch Rooftop table reservation experiences are designed to last up to two hours, and we ask that you keep that in mind while enjoying your cocktails. Tables are reserved based upon arrival times reserved, not actual arrival time at the venue. Any delays in your arrival will not prolong your reservation table reservation time frame.
- Where will we be seated for a reservation?
All table placements are based on the manager’s discretion. Because our seating is limited, seating requests cannot be guaranteed, but we can make a note of your preference. If you’re looking for a specific table or area, please inquire ahead of time as an additional table minimum would apply. Otherwise even if a desired table opens up, our floor plan is predetermined in advance to accommodate our guests based on reservation size, minimum, and operational efficiency.
- What should I do if I am running late?
If you do not arrive within 15 minutes of your reservation, there may be a delay in seating you or possible cancellation. A later arrival does not push back your reservation end time.
-Will I be seated if my entire party has not arrived?
No, you will not be seated until your entire party arrives. You can wait at our communal bar areas until the rest of your party arrives. All seating times begin promptly from the start time of your reservation, even if all your guests have not arrived. Tables are released 15 minutes after the reservation time. If you are running late, our hosts on site will do our best to accommodate! Requests to adjust your reservation after its original confirmation cannot be guaranteed and are based on availability.
- What is your cancellation policy?
We ask for cancellations to be made at a minimum of 24 hours prior to your reservation start time. There is a $25 cancellation fee per person for any reservation that is cancelled within 24 hours or if you do not show. If you try to contact us within 24 hours to cancel your reservation, the fee will be applied to the card on file.
- Are there any minimum spend requirements for reservations?
We require table minimums for reservations and table service during our peak times, which will be listed when making a reservation online (if applicable). These minimums are subject to change based on availability, peak time, and season. The minimum for a table can be met with your food and drinks with your designated server. If the minimum is not met, the difference will be charged as a reservation fee. The final minimum will be based on the confirmed guest count of your reservation OR your final guest count upon arrival, whichever is larger. We ask that you provide the most accurate guest count possible to secure the proper table for your group size. We cannot guarantee availability for increased guest counts after your initial confirmation of your reservation.
- What happens if more guests show up for my reservation than I booked for?
If your party exceeds the initial guest count, we cannot guarantee accommodations – though of course, we will try our best. Minimums may apply.
- Can I make adjustments to my reservation after it's made?
We cannot accommodate any modifications within 24 hours of your reservation, whether it pertains to the time (earlier or later), changes in guest count (more or less), etc. For any modifications to your reservation prior to 24 hours, click MODIFY in your original reservation confirmation. You may message through the reservation portal by submitting any inquiry as our office is not accepting any phone calls. However, if you are unable to modify your reservation directly on the portal, it is because we DO NOT have the availability.
- What can I expect at the door?
At times, we do have a line and wait times may fluctuate. We try to accommodate as many guests as possible as we are grateful for all our visitors. DO NOT be alarmed by our security ropes. They are in place to keep order and flow, so we can keep all of our guests happy. Walk-ins are welcome based on capacity, nightly commitments and door host’s discretion.
- Do you have a late night scene?
Yes, our Monarch After Dark. You may book directly online.
SPECIAL EVENTS
- Do you do anything special for birthdays? Can I bring my own cake?
You may bring a cake, in which a $50 cake platting fees applies. No refrigeration or storage is available so we are not responsible for any perishable items.
- Can we bring balloons, banners or table decorations?
Any decor is not permitted in the venue without a private area being reserved, in which a minimum would apply. Balloons must be within our color scheme (white, black, grey, or metallics). We ask that you keep any balloons to a minimum being that we are an open air space.
We do not permit banners or signs to be adhered to the wall. However, table reservations are allowed to have one free standing sign present as long as it does not adhere to any furniture or walls.
- What food options do you offer larger parties of 10 and up?
We have our appetizer platters and packages available for pre-order, which kindly requires a minimum of 7 days notice notice along with credit card confirmation. For larger events, please inquire within our Events Department for our Catering options.
- Can I bring my own food & drinks?
Unfortunately, we do not permit outside food or beverages, but we do have a full bar, fantastic signature cocktail program and many delicious offerings for small plates. You may find our food & cocktail menu here.
- Can you accommodate Audio Visual requests?
AV, including microphone use, is only permitted with private events. We cannot accommodate any speeches as it will be disruptive to the rest of our guests and the music cannot be lowered within the venue.
- What kind of events can you book at Monarch Rooftop?
We do both corporate & special events, whether it’s looking to plan your wedding, book your corporate holiday party, birthday party, anniversary or where to celebrate Superbowl; we do it all.